Terms & Conditions

Welcome to Matly Online Shop. By accessing and using our website (https://www.matlyonlineshop.com/), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Information

Matly Online Shop is an online-based eCommerce platform located in Gulshan, Dhaka, Bangladesh. We provide products related to health, beauty, and lifestyle.

2. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that all information is always error-free. We reserve the right to correct any errors without prior notice.

3. Orders & Payments

  • All orders are subject to confirmation and availability.
  • We reserve the right to cancel any order at any time for valid reasons.
  • Customers must provide accurate and complete information during checkout.

4. Pricing Policy

Prices of products may change at any time without prior notice. We are not responsible for pricing errors or incorrect listings.

5. Delivery Policy

  • We aim to deliver products within the estimated delivery time.
  • Delivery time may vary depending on location and external factors.
  • Delays may occur due to unforeseen circumstances.

6. Return & Refund Policy

  • Returns are accepted only for defective or incorrect products.
  • Customers must report issues within 24–48 hours of receiving the product.
  • Refunds will be processed after proper verification.

7. User Responsibilities

  • You agree not to misuse the website or engage in any illegal activities.
  • You must not attempt to harm or disrupt the website’s functionality.

8. Privacy Policy

We respect your privacy and ensure that your personal information is kept secure. We do not share your data with third parties without your consent.

9. Limitation of Liability

Matly Online Shop will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website means you accept those changes.

11. Contact Information

📍 Location: Gulshan, Dhaka, Bangladesh
📞 Phone: 01334567314
📧 Email: matlyos1891@gmail.com
🌐 Website: https://www.matlyonlineshop.com/