At Matly Online Shop, customer satisfaction is our priority. We offer exchange facilities under specific conditions.

Exchange Conditions:

• Exchange is applicable only for damaged, defective, or wrong products
• Customers must report the issue within 24–48 hours of receiving the product
• The product must be unused, undamaged, and in original packaging
• Proof such as photos or videos may be required for verification
• After approval, exchange will be processed as quickly as possible

We aim to ensure you receive exactly what you ordered in perfect condition.